Janshen-Hahnraths Group and Fairplay Casino have been using CDDN’s VerifyMe solution extensively for some time. Björn Fuchs, Chief Digital Officer (CDO) the recent updates to VerifyMe as a significant step forward: “VerifyMe 3.0 is a big improvement, not only from the perspective of user experience, but also for us as operators. The platform is clear, pleasant to work with and contains a lot of relevant data.”

One of the strengths highlighted by Fuchs is the ease of use of the revamped back office: “You have a much better view of what is happening during the registration process, allowing you to better anticipate and adjust.” He appreciates the “mobile-first” approach of the new interface, where simplicity and clarity are paramount.

Cost savings thanks to NATEGIS Plus

Specifically, Fuchs is positive about the integration of NATEGIS Plus, which has greatly reduced the use of the relatively expensive iDIN. “Thanks to this addition, we don’t have to use iDIN as much, which saves us money and at the same time results in fewer dropouts during the registration process,” Fuchs said.
The improved ID scan in VerifyMe 3.0, developed in collaboration with CM.com, is also receiving positive feedback. While Fuchs notes that there will always be challenges with users photographing IDs, he acknowledges that the technology has made good strides here. .
Fuchs also highlights the cooperation with CDDN as a true partnership: “What sets CDDN apart from a standard vendor is their willingness to actively think with us and implement improvements to the product. We offered them several small but essential UX improvements, such as the positioning of navigation buttons, which they implemented effectively.”

Political shifts offer opportunities

On a strategic level, Fuchs is confident about market developments for legal online gaming providers, especially given recent developments in The Hague. He calls the recognition of the size of the illegal gambling market by the Kansspelautoriteit (KSA) an important “game changer”: “Now that politicians recognize the size of the illegal market, the discussion is shifting from pure restriction to a balanced approach to regulation. It’s about ensuring that the legal market remains attractive enough to keep consumers away from the illegal offerings.”

Balanced regulation crucial

He earnestly hopes that further tax increases will be avoided and stresses the need for balanced regulation: “Too heavy a tax burden and too strict rules will have the opposite effect of what is intended, stimulating the illegal market. There, gamblers are not protected by regulation or a duty of care.” Fuchs concludes, ” We need a balance between enforcement, regulation and keeping the legal offer attractive. The tone of the recent Commission debate on gaming, makes me hopeful.”